Service Portfolio to cover the entire life cycle

PRODUCT

DEVELOPMENT

Product support plan creation

 - Product Support Requirements

 - Product Support Strategy

 

Documentation Support

 - Service Manuals

 - Check Protocols (PM, IQ/OQ…)

 - Reporting

 

Establish Logistics and Warehousing

 - Logistics R*qq

 - Warehousing for Equipment

    or Spare Parts

MARKET
ENTRY

Product support plan implementation

 - Responsibilities

 - Required Teams

 

Service coverage plan

 - Market Needs

 - Team size

 - Service Trainings

 - Technical Service

 - Field Service

 - Preparation of installation

 - and customer training

 - Demo Pool management &

    logistics

Utilization
Phase

Establish and Execute

 - Technical Support and Hotline

 - Quality Management

 - Spare Part Management

 - Application Support

 - Installation and customer training

 - IQ/OQ Service

 - KPI implementation

 - Logistic support

 

Continuous Usage Phase

 - Preventive Maintenances & Repairs

 - OQ Service & Performance Checks

 - Updates, Upgrades & Safety Checks

 - LIMS Support

 - Loaner Support

 - Refurbishments

 - Spare part refurbishment and

    warehousing

DECOMMISSION

Phase

Professional Decommissioning

 - Deinstallation

 - Return Logistics

 - Decontamination

 - Disposal

 

Replacements

 - Restart of life cycle

 - a new instrument

 

Extended Support Options

 - Continued service after

    OEM phase out

© 2020 BY PEAK-SERVICE | A Division of QIAGEN GmbH

© 2020 BY PEAK-SERVICE